You can replace any product purchased on olivier-bernoux.com within 14 days starting from the delivery date. No refunds are allowed.
Follow these easy steps to proceed with the product replacement:
1. Contact the Customer Service and notify which item you would like to receive as a replacement for the one you have purchased and returned; if the desired item is available, the Customer Service will reserve it for you while waiting for the returned ítem.
2. Please carefully pack the returned item in their original packaging. You can re-use the same box used for delivery or, if you prefer, another box with similar features;
4. Contact firstname.lastname@example.org to inform about the expedition. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
5.Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Please note that the requested replacement is possible only if the desired item is available in our warehouse and only if the returned item is unused and in the original condition, including accessories, tags, instructions and original packaging, along with a copy of the purchase receipt and return form filled out in all its parts. Olivier Bernoux SL reserves the right to reject any return request that is not notified within the 14-day term stated above or concerning products which are not returned in their original conditions.